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Privacy Policy
At Ali Tour, we respect and are committed to protecting your personal privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you interact with our website and services.
1. Purpose of Information Collection
We collect your personal information in order to:
Confirm and process bookings (tours, accommodations, tickets, rentals)
Provide assistance and support during your use of our services
Send notifications, updates, and promotional offers (only if consented)
Improve service quality and enhance user experience
2. Types of Information Collected
The types of personal data we may collect include:
Full name
Phone number
Email address
Physical address
Nationality
Special service requests (if applicable)
Note: We do not request sensitive financial information (e.g., passwords, full credit card details) through our website or email.
3. Scope of Information Use
Collected data is used strictly for the following purposes:
Contacting you to confirm bookings
Providing services as requested
Sending booking confirmations and customer support replies
Analyzing service usage to improve our offerings
Sending promotions (only with your permission)
4. Information Retention Period
Your personal data will be retained in our internal system until you request deletion or we no longer need it for business purposes.
In all cases, we store data securely in compliance with Vietnamese law.
5. Information Security Commitment
Ali Tour is committed to:
Not selling, sharing, or renting your information to any unrelated third parties
Applying reasonable technical and organizational measures to protect customer data
Allowing only authorized personnel access to your personal data
6. Your Rights Regarding Your Data
As a customer, you have the right to:
Access, edit, or delete your personal information
Withdraw consent for use of your data at any time
File a complaint if you believe your data has been misused
For all requests, please contact:
Email: alihostelhg@gmail.com
Hotline: +84 964 430 801
7. Third-Party Links
Our website may include links to third-party websites (e.g., payment gateways or transport providers). We are not responsible for the privacy practices or content of those websites.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal requirements or changes in our services. All updates will be posted clearly on our website.
Thank you for trusting Ali Tour. We are committed to protecting your personal data and privacy.